Service Terms

Standard bookings. Your $50 booking deposit is due within 24 hours of the date and time shown in your appointment approval email. The deposit is nonrefundable and goes toward your session total. Your remaining balance is due 48 hours before your confirmed session start time.

Close-in bookings. If I approve your appointment more than 24 hours but less than 72 hours before your session, full payment is due within 24 hours of approval. This includes the $50 nonrefundable booking deposit. I don’t accept bookings 24 hours or less before the session.

Booking confirmation. Your appointment is officially booked once we’ve both signed the agreement, I’ve verified the payment required to book, and I’ve emailed your confirmation. A payment that arrives by the deadline counts as on time even if I verify it later. If your initial payment doesn’t arrive by the deadline, the booking offer expires and the date becomes available again. Please contact me before sending a late payment.

Full payment. I must receive your full payment by the applicable deadline for your session to go ahead. We’ll agree on any travel, parking, entrance, or permit fees before you book. I may hold your gallery until payment is complete.

If you need to cancel. Please email or text me. Your $50 booking deposit is nonrefundable. If you cancel at least 7 days before your scheduled start time, I’ll return everything you paid above the deposit. If you cancel less than 7 days before your scheduled start time, I’ll deduct up to $45 from any session payment you’ve already made above the deposit and return the rest. I’ll send any refund due within 14 business days of receiving your cancellation.

If you miss your confirmed, fully paid session. If you haven’t arrived, canceled, or contacted me by the end of the 10-minute grace period, I’ll treat the appointment as a no-show. I’ll keep the $50 booking deposit and deduct a $45 no-show fee from your remaining session payment. Any travel, parking, entrance, permit, or other location costs we agreed to in advance and I’ve already incurred are nonrefundable. I’ll refund the rest within 30 calendar days of the scheduled session date.

If you need to reschedule. Please email or text me at least 7 days before your session. I can approve one date change per booking, subject to availability. With less than 7 days’ notice, I’ll consider requests case by case for a serious illness, family emergency, or similar unexpected event.

Your original appointment stays booked unless I confirm a new date in writing or you cancel. If we agree on a new date, your payments transfer to it. If we can’t find a date that works for both of us and you choose to cancel, I’ll apply the cancellation terms above based on when I received your original rescheduling request. If you gave at least 7 days’ notice, I’ll keep only the $50 deposit. With less notice, I’ll also deduct up to $45 from any amount you’ve already paid above the deposit. I’ll send any refund due within 14 business days of receiving your cancellation.

If the weather is unsafe. We’ll reschedule for the next date that works for both of us, and your payments will transfer to the new date.

If I need to cancel. I’ll contact you as soon as possible to arrange a new date. Your payments will transfer to the rescheduled session, and you’ll receive 15% off your original package price. The discount excludes travel, permit, and parking fees. If we can’t find a date that works for both of us, I’ll follow up with you in writing to discuss next steps.

What you’ll receive. I’ll select and edit at least the number of photos listed in your package and deliver them as JPEGs through a download gallery within 20 days of your session. RAW files are not included. Prints are available by separate agreement.

Editing and corrections. Your photos will be edited in the style shown in my portfolio. Basic color and exposure adjustments are included. Body enhancement depends on the options you select, and advanced retouching requires a written quote. You can request one round of reasonable color or exposure corrections within 7 days of delivery. A different editing style is outside the scope of that round. This correction window does not limit your legal rights.

Downloading your photos. Please download and back up your photos within 30 days of delivery. I’ll keep a copy of the delivered files for at least 35 days from the delivery date.

Arrival. Please arrive at your scheduled start time. You have a 10-minute grace period. If you arrive during that time, we’ll use the time left in your session. If you haven’t arrived by the end of the grace period, your session is canceled. The $50 booking deposit and any travel, parking, entrance, permit, or other location costs we agreed to in advance and I’ve already incurred are nonrefundable.

Participants and location. Please supervise any children you bring and arrange any required location access or permits. Let me know in advance if you’d like to add anyone. I’ll confirm whether I can accommodate them and whether that changes your package or price.

Pets. Please let me know in advance if you plan to bring a pet. You’re responsible for your pet’s care, supervision, and behavior throughout the session. Keep your pet under control, follow the location’s animal rules, and clean up after it.

By booking a session and bringing a pet, you confirm that it’s healthy enough to participate and that all required vaccinations, licenses, permits, and venue permissions are current. You’re responsible for injuries and property damage your pet causes, including injury to me or anyone else and damage to my equipment, the location, or someone else’s property. If your pet’s behavior makes the session unsafe, I may pause or end it under the safety terms below.

What to bring. Please bring your clothing, shoes, accessories, props, and decorations unless we agree in writing that I’ll provide specific items. We’ll agree on any related costs in writing before the session.

Session time. Outfit changes and travel between locations count toward your booked session time. Please discuss additional outfits, locations, or shooting time with me in advance. Extra time depends on availability, and we’ll agree on any additional cost before proceeding.

Cooperation and photo requests. Please help everyone in your group follow directions and give me room to work. If someone is uncomfortable or chooses not to participate, we can adjust the plan. Inspiration photos help me understand what you like, but I can’t guarantee an exact pose, expression, recreation, or group photo. If someone else is taking photos or video, I may ask them to step aside so I can complete the session.

Safety and respect. Everyone at the session must treat others respectfully and follow reasonable safety instructions. I may decline to start, pause, or end the session if harassment, threats, unwanted contact, or other unsafe conduct puts anyone’s safety at risk.

If I cancel or end the session on the spot for safety reasons, I’ll deduct any travel, parking, and permit costs we agreed to in advance and I’ve already incurred. Those costs are nonrefundable. I’ll refund the rest of what you paid, including the $50 booking deposit, within 14 business days.

Equipment damage. You’re responsible for equipment damage caused by your carelessness, intentional misconduct, failure to supervise children in your care, or your pet. If the equipment can be repaired, you’re responsible for reasonable repair costs up to its fair market value immediately before the damage. If it can’t be repaired, you’re responsible for that value. This excludes normal wear, existing damage, and damage I cause.

Your photos. Captures By Abby keeps the copyright. Once your session is paid in full, you may download, print, and share your delivered photos for personal use, including on your personal social media. You may use a print lab to make personal prints.

Edits and other uses. Please don’t apply filters, retouch, or otherwise alter the delivered photos. Selling the photos, using them for business or advertising, giving a vendor permission to use them, or using them to train AI requires my written permission.

Recording and promotional use. I will record portions of your session behind the scenes. This may include video and audio captured with smart glasses or another camera. I use selected photos and clips on my website, in my portfolio, on social media, and in other promotions for Captures By Abby. By signing, you authorize me to record you and use your image and voice for those purposes, subject to any restrictions you send me in writing before the session.

Privacy requests. If you want to restrict recording or posting, tell me in your booking notes or by email before the session begins. Please specify whether your request applies to recording, posting, or both.

Other adults. Please share these terms with any adults joining your session. You’re my point of contact and are responsible for sharing these terms with everyone you book for before the session. By signing, you confirm that each adult participant has authorized you to agree on their behalf to photography, recording, and promotional use as described in this section. You’re responsible for telling me about any restrictions for anyone in your group.

Minors. For anyone under 18, you confirm that you have legal authority to give permission or have obtained written permission from a parent or legal guardian who does. That permission must cover participation, photography, recording, and promotional use, subject to any restrictions you send me in writing. You’re responsible for following any applicable parenting plan, custody order, or guardianship order and obtaining any additional consent it requires.

Tell me promptly if permission for anyone in your group is restricted, withdrawn, or disputed. I may leave that person out of photos or recordings or pause promotional use while the issue is unresolved. To the extent permitted by law, you’re responsible for reasonable costs and losses directly caused by your failure to obtain required permission or by knowingly giving false information about it.

If something goes wrong. I’ll take reasonable care when photographing your session, backing up your files, and delivering your gallery. If equipment fails during your session or a technical problem leaves your photos lost or unusable, I’ll let you know promptly. If I can’t deliver the photos included in your package because of the issue, I’ll offer to redo the affected part of your session at no extra charge. If a reshoot isn’t possible, we’ll work in good faith toward a resolution.

If you have a concern. Please contact me in writing so we can try to resolve it directly. Arbitration is optional and requires both of us to agree. Any court case must be filed in a Colorado court with proper jurisdiction and venue. This agreement does not waive any rights or remedies available under applicable law or excuse fraud, gross negligence, or intentional misconduct.

Our agreement. This agreement, including the session details we both accept in writing, replaces earlier discussions about your session. Changes require written approval from both of us. We may sign electronically.